Starbucks

Reviews

• Stephanie S.

  star star star_border star_border star_border 16 October 2026

  I would of given at least 4 stars for speed of service. But they get 2 stars today. Just went through and asked for a bacon Gouda w/ no egg and the sticker on the bag said no egg but what did I find... egg in my bacon Gouda. I get to the window and the the little girl was not friendly at all. I get that they want to get the cars in and out as fast as possible but gosh she looked like she didn't want to be at work at all.
  P.S
  To the little gal at window smile it wouldn't kill ya!!!

• Trini S.

  star star star star_border star_border 7 October 2026

  I'm not usually one to complain, however, after my experience here today, it's the only option I have. I'm hoping that this review will give Delano Starbucks inspiration for growth and improvement.
  
  I went to get some regular brewed coffee at 5:25AM. I'm not a regular at Starbucks and the only reason I went this morning (after the gym) was because I ran out of Keurig coffee. I ordered a Grande, Blonde, fresh brewed coffee (hot). To my surprise service was swift, almost unbelievably so. I grabbed my coffee from the barista in the drive-thru window, put it in my cup holder and started home. On the drive home I noticed a peculiar smell, almost metallic in nature. Either way I thought it was something hiding underneath a seat, not for a moment did I phantom that it was the coffee. I got home, grabbed my coffee, then I noticed it was colder than usual. I picked up the lid, and saw that the coffee was syrupy, almost the consistency of oil. It was dark black (if that's a color) and reeked of metal or something burned, just something I can't describe. I concluded that the coffee was old and I was disappointed that I was the victim of the over-night coffee cup! So, basically I was given coffee that had been sitting over night (hence, the coldness and stench).
  
  Unfortunately, I live in Delano and our Starbucks is fairly new and going back between the hours of 7am-8am (before work) is pretty much an all day engagement. So, I allowed myself to respond instead of react and I headed back around 10am when things usually settle down. Remember, I never had my coffee because 1) I ran out of keurig coffee and 2) I didn't want to drink, cold, bitter, day-old, oily coffee.
  
  I took the entire cup of coffee back to Starbucks (very much an inconvenience) hoping to at the very least get a hug, or something. Relax, I wasn't really expecting a hug, however, I was expecting a "I'm sorry for the inconvenience ma'am, what can we do to fix it?" A smile, some clue that any barista was eager to come up with a solution. Instead I got a "we never leave coffee over night, I have no idea what's wrong with your coffee, no I don't want to smell it." Not a sorry, not a smile, not a solution (even from the gal who may have been the manager, because she was called away from her laptop to fix my $2.45 cent problem).
  
  Here's what should have happened:
  
  "So very sorry your coffee wasn't fresh. I can give you a fresh cup now and a 2.45 credit so that when you come back in the morning you can have another fresh cup. I hope you weren't too inconvenienced and I'm glad we were able to fix the problem for you." Thank you for being so patient and understanding. Have a great day!"
  
  When it comes to customer service, sorry goes a long way. Join the ranks of your fellow franchises and grab a smile, some understanding, and be solution based.
  
  Dark, oily coffee should never be an option.

• Kathryn C.

  star star_border star_border star_border star_border 3 October 2026

  Another low star review. This location doesn't close until 11:30pm. I did a mobile order and came at 1045pm. And doors are LOCKED. Only way to get my drinks was to go through the drive through. (Mind you, I was on my 30 minute lunch). Literally called them and asked if they can just open the doors really quick so I don't have to wait in the drive through (2 cars in front of me). Yeah..NO! What kind of Starbucks is this. Never again.

• Ryann V.

  star star_border star_border star_border star_border 29 September 2026

  Wow this is the slowest Starbucks I've ever been to! It took over twenty minutes to get my mobile order and there wasn't even a line to order. I can't imagine I'll ever come again.

• Amy R.

  star star_border star_border star_border star_border 23 September 2026

  Don't bother. There's like 10 people working and no one can do shit. Sooooo slow omg... even the drive thru is crap